
We believe that getting your clothes altered should be as comfortable and worry-free as wearing them. Our commitment to quality, transparency, and customer satisfaction is at the heart of everything we do.
Trust & Service Policy
Our Quality Promise
We partner with skilled local sewing professionals who take pride in their craft. Every alteration is completed with meticulous attention to detail to ensure your garments fit perfectly and look their best.
Quality Guarantee:
If you identify any quality issues (such as loose threads or uneven stitching), we'll redo the service at no additional cost
In cases of miscommunication resulting in unmet expectations, we'll offer to redo the service free of charge
If a service was completed as described but doesn't meet your expectations, we may offer a redo at an additional cost
Protecting Your Wardrobe
We understand that your clothes are an investment, and we treat them with the utmost care.
Item Protection:
If an item is damaged while in our possession, we'll invisibly repair it and provide a full service refund
For items damaged beyond repair, we'll offer compensation based on the item's value at the time of booking (proof of purchase required)
If an item is marked while in our care, we'll cover dry cleaning costs or provide compensation if the mark cannot be removed
Lost Items Policy:
For our door-to-door service, Cimu takes full responsibility for items lost in transit
We require proof of purchase to process compensation for lost items
For items delivered to an agreed-upon safe space, Cimu is not responsible once proof of delivery is provided
Fit Satisfaction
We're committed to helping you achieve the perfect fit, but clarity around responsibilities helps us serve you better.
For customer-provided measurements or customer-pinned items, additional adjustments after service may incur extra charges
If our tailors don't follow your provided measurements, we'll redo the service at no cost
When using a reference garment, please ensure it matches in shape, style, fabric, and placement for best results
Turnaround Time
We strive for a 7-day turnaround on most alterations. While this is our target, we prioritize quality over speed and never rush craftsmanship.
Timeline Expectations:
Complex alterations may require additional time
During high-volume periods, turnaround times may be longer
We'll communicate any delays and offer expedited service when available (additional fees may apply)
Why Trust Cimu?
Local Expertise: We connect you with skilled professionals in your community
Transparent Pricing: Clear upfront costs with no hidden fees
Convenient Service: Easy scheduling that works with your busy lifestyle
Personalized Care: Each garment receives individual attention
Satisfaction Focused: Your happiness with the final result is our priority
By choosing Cimu, you're not just getting clothes altered—you're investing in a wardrobe that fits perfectly, lasts longer, and makes you feel confident every time you get dressed.